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Store Policy
Welcome to our Exceptional Store! Here you will find the hottest new products on the market at everyday low prices that you won't find anywhere else. We are committed to providing Exceptional Customer Service And Elite Customer Care! We are here to serve our customers and facilitate an enjoyable shopping experience. We will be happy to help you with any questions or concerns! Please feel free to contact us anytime via our live chat on our website. *** You can also track your order using the live chat on our website at anytime.***
Store Policy
Payment Policy:
At the Exceptional Store, all transactions are conducted in USD Currency only. Prices seen on our website pages are converted from USD to your local currency. This gives all customers the ability to see our product prices in their local currency. However all payments made to the Exceptional Store must be in USD Currency.
Contact Us:
We are here to serve our customers and want you to reach out to us for any reason. We are here to help in any way and will respond to all correspondences with 24 hours of receiving them. Please contact us via live chat, email, or phone (via text message) with your Full Name and Order Number someone from our team will get back to you within 24 hours of receiving your correspondence. To contact us via live chat, please go to the website where you placed your order, our registered domain is exceptionalstore.company in the bottom right corner you will find our live chat that can help you contact us directly and also track your order. To contact us via email please send your Full Name and Order Number to our customer service email exceptionalstore.company@gmail.com. To contact us by phone (via text message) please send your Full Name & Order Number in a text message to +1 (954) 408-3278.
Placing Your Order
Placing Your Order:
Placing your order is quick and easy at our Exceptional Store simply add any desired products to your shopping cart and once you are ready to checkout simply click the button to proceed to checkout. Once you are at checkout you will see all of our convenient payment options that are available. If you experience any problems during checkout please contact us via our live chat and someone from our team will help you complete the checkout process. Once you enter your shipping address and other necessary information. The shipping cost will be added to your order along with any applicable taxes or required fees depending on the country your order is being shipped to. For orders inside the U.S. the taxes are automatically applied by your state and will be calculate automatically according to your state's current tax rates during the checkout process. After your order has been placed you will receive an order confirmation via email. Please make sure to check that you receive your order confirmation if for any reason you do not receive an order confirmation please contact us via live chat, email, or phone (via text message).
Order Processing & Shipping Times
Order Processing:
Once an order has been processed, tracking number are issued within 2-3 business days please be patient as we will communicate and provide all the information regarding your order as soon as possible. Please be sure to allow 2-3 business days for your tracking information to be updated in our system. If you have not received your tracking number within 2-3 business days and/or If the tracking status is "not available" within 3 to 5 business days from the time you have received your tracking number, kindly contact us with your Full Name and Order Number and someone from our team will respond to your correspondence within 24 hours.
Shipping Times:
Once your order has shipped estimated delivery is 7 business days for United States and 14 business days Internationally. This is just an estimated time frame and most of our customer's orders arrive well before the estimated time frames. Please note that some shipping times may vary depending on the product or unforeseen circumstances. However, we will provide prompt communication with you throughout the whole shipping process to ensure all our customers receive their orders in a timely manner.
If for any reason there is a delay or unforeseen circumstance, we will immediately make you aware of the situation via email or text message. We will also provide a solution to any questions or concerns within 24 hours of receiving your (email or text message) correspondence.
Please take note that there are some unforeseen circumstances like customs delays and some delays if there is an upcoming holiday season, or other unforeseen circumstances. We thank you for your patience. We are here to serve our customers and assure delivery of all our customers orders.
We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fee’s, customs or export duties or tariffs, as well as any back end charges incurred. When placing an order to a shipping address outside of the U.S. customers are responsible to ensure they follow all customs, import/export, duties and tariffs or any other necessary fees or back end charges your delivery may incur.
Please note: All free gifts from our store will not fall under the standard shipping times and may take up to 14 business days to receive. All free gifts will be assigned a tracking number which will be provided to customers via email only.
IMPORTANT NOTICE:
We can not be responsible if a package is/are not deliverable because of missing, incomplete or incorrect shipping information. Please enter the correct shipping details when you are checking out and make sure to double check for any mistakes. If you have provide incorrect shipping information and your order has not been processed or shipped. Contact us immediately at exceptionalstore.company@gmail.com so we can make any changes as soon as possible. If you have provided incorrect shipping information and your order has already been processed or shipped. Please reach out to us immediately so we can try to contact the shipping company and try to have them correct your shipping address. If you realize you have made an error in your shipping address, kindly e-mail us with your Full Name and Order Number at exceptionalstore.company@gmail.com as soon as possible. Please note that after 12 hours of completing check out orders are being processed and shipped. If your order was placed more than 12 hours ago we can not guarantee any changes after that time frame. But we are here to serve our customers and will do everything in our power to help our customers receive their packages.
Damaged Or Defective Products
We will replace products if they are defective or damaged, upon delivery we must receive proper notice via email within 48 hours. Buyers are required to provide their Full Name and Order Number with a short video & pictures of the product defects or damage. Please send all emails to exceptionalstore.company@gmail.com within 48 hours upon receiving the defective or damaged item to be eligible for replacement. Once your defective or damaged item is received and reviewed by our team. If deemed valid we will issue a replacement for the damaged or defective item in a timely manner.
In the event you wish to return the purchased item. The item must be in new and unused condition. Also any costs related to returning the item including the return shipping fee will be the buyers responsibility. Please be sure to make an email request with your Full Name and Order Number for return items within the 30 day window. Which starts from the day your items are delivered.
********We do not except returns after 30 days past the delivery date**********
Defective Or Damaged Product Replacement
In the events where the product received comes with manufacturing defects or shipping damage, buyers are entitled to request for a replacement within 48 hours of receiving the item. Buyers are required to provide their Full Name and Order Number with a short video and pictures of the product’s manufacturing defects or shipping damage via email to exceptionalstore.company@gmail.com. Please allow 24 hours for us to receive and review your replacement request. Someone from our team will respond to your email and help assist you with the replacement process. Once the process is completed we will make sure to provide a new replacement in a timely manner.
Cancellation Of Orders
In the event you wish to cancel your order, please contact us immediately to see if your order is able be canceled. In most cases items are processed and the shipping process is started after the first 12 hours of completing checkout. Please contact us immediately via email with your Full Name & Order Number at exceptionalstore.company@gmail.com to cancel your order. Please be advised that any cancellations after 12 hours of completing check out for your order can not be accepted.
Modifications Of Orders
Buyers are allowed to make changes to their orders within 12 hours of completing their purchase. Please contact us via email with your Full Name and Order Number at exceptionalstore.company@gmail.com and someone from our team will get back to you as soon as possible. Changes made to the orders after 12 hours of making any purchases are not guaranteed and will be at the seller’s discretion. However we are here to serve our customers and will do everything in our power to make sure our customers receive their packages.